Citi

2009 — 2012

Built an early foundation in operational systems, banking process design, planning and internal tooling across multiple roles in Citi's Brazilian operations organization.

16

Branches managed

R$120MM

Budget planning

R$3MM

Annual savings

Role

Built an operational foundation across Citi's Brazilian banking organization, moving through trainee, process, planning and branch operations leadership roles.

What changed

  • Managed branch operations for 16 branches and 45 employees while improving quality, risk and process efficiency.
  • Owned expense planning and monitoring for a R$120MM/year operations budget.
  • Developed intranet portals and workflow tools to make processes, manuals and systems easier for employees to access.

Outcomes

  • Led a project that reduced invoice printing expenses by around R$3MM per year.
  • Created KPI dashboards for senior operations leaders.
  • Mapped, redesigned and improved operational processes to reduce risk, cost and manual effort.

Focus areas

Banking operationsProcess designExpense planningInternal toolsOperational risk

Selected work